Which term describes an organization with the aim of benefiting customers or employees?

• A. Social Enterprise
• B. Co-Operatives
• C. Franchise
• D. Ltd

Answer: (B)

Co-operatives are organisations owned and controlled by the people who use their services or work there. The aim is to benefit those members, not external shareholders, and members participate in decisions and share any profits or reinvest them. This democratic, member-focused setup is what distinguishes it from other forms. A social enterprise focuses on delivering social benefits, a franchise is a licensed business model under a brand, and a Ltd is about the legal structure and liability with profits typically going to shareholders. So the term that describes an organization aiming to benefit customers or employees is co-operatives.